Contact us

Contact our experts for technical support, training, requests, or sales support to ensure you get the most out of our products.

One-Stop Shop Support

Alida requests can be submitted directly to Technical Support by clicking Submit a request in the Help Center in the upper right corner. This includes:

Support Services requests:

  • Technical Support
  • Member Services (Member Support / Incentives)

Professional Services requests:

  • Project Success: Implementation, Technical, Integration and Research Services
  • Continuous Success: Managed Services
  • White Glove Service: Premier Engagement, Training & Enablement and Consulting

Security-related requests:

Tech Support is equipped to triage technical requests and direct them to the appropriate internal teams in order to address requests quickly and efficiently. For more information please click here.

Technical Support

A team of experts is available from Monday to Friday, 8:00 to 18:00 local time.

To contact Technical Support through the Support Center Portal, in the navigation bar, click My Settings > Help > Help Center in the upper right corner of the application. In the portal, you can:
  • Speak with support staff through Live Chat.
  • Submit a service request.
For urgent issues, you can also contact Technical Support by calling one of the following phone numbers:
  • North America (toll-free): 1.866.482.6838
  • UK (toll-free): 0800.032.3966
  • Australia (toll-free): 1800.687.772
  • International: +1.604.629.6789

For more information, please click here.