View and download user upload details

After you upload the CSV file, check to ensure that all users were created or updated correctly on the Uploads page.

After the CSV file is uploaded, each row is processed and the corresponding user is created or updated, or an error is identified in the row and the user is skipped. When all rows have been processed, the details of the CSV upload are available in a new file on the Uploads page. The new file contains all of the original data along with an additional Result column that lists the status for each user. Use this file to confirm your changes and troubleshoot any errors that occurred.

Note: Uploads from the past 30 days are listed on the Uploads page.
  1. In the navigation bar, click Product Settings > Manage Users.
  2. Click the Uploads tab.
  3. All of the user CSV uploads from the past 30 days are listed with the following information:
    • File: The filename of the uploaded user CSV file.
    • Uploaded On: The date the user CSV file was uploaded.
    • Status: The status of the job processing the user CSV file. The possible statuses are Queued, In Progress, Success, or Failed.
  4. Optional: Click Download next to a CSV upload entry to download the processed CSV file and view the results for individual users.
    Result: The downloaded CSV file includes details for each user in the Result column. A detailed error message is provided for entries with errors. Work to correct any errors and upload the corrected file.