Open rate tracking

Open rate tracking is no longer available for emails and newsletters. Any metrics calculated from open rate tracking will now show as zero.

We've made this change because of Google's recent changes to Gmail, which now make it more likely that emails containing tracking pixels are flagged as spam. Disabling open rate tracking was necessary to maintain email deliverability.

Please note that this is part of an industry-wide move away from using tracking pixels driven by Google. Alida is currently exploring possible solutions that will comply with industry-wide standards while still giving customers valuable insight into the effectiveness of their email communications with community members. In the meantime, if you have any questions, concerns, or feedback regarding this change, please contact Alida.