View the email delivery report

View which recipients received, opened, and clicked an email.

Note: Member Hubs use tracking pixels to record the open rate of an email. When the pixel is downloaded by a member, Community records the email as opened.

Some members cannot be counted in the open rate, even if they open the email. Open rates cannot be tracked when members turn off:

• HTML and display text only when viewing emails
• Images when viewing emails

This may also cause the Clicked rate to be greater than the Opened rate.

For more information, see Cookies and tracking pixels in the Alida Help Center.

1. Click Content > Newsletters.
   
2. Click the Newsletters tab.
3. Click the newsletter subject to view the report.
   Note: A newsletter must have been delivered to generate data for the report.

   The following statistics are displayed:

   • Delivered: The number of recipients who received the email.
   • Opened: The number of recipients who opened the email.
   • Clicked: The number of recipients who clicked a link in the email.
   • Bounced: The number of emails that could not be delivered.
     Note: Possible reasons for an email bouncing are:

     • The inbox was full
     • A bad address syntax
     • The domain is unknown
     • The user is unknown
     • An unspecified ISP server error
     • The account is inactive
     • A temporary domain failure
     • The ISP is blocked
   • Rejected: The number of emails that were rejected by the email server.
   • Marked Spam: The number of recipients who marked the email as spam.
   • Unsubscribed: The number of recipients who unsubscribed from receiving further emails.
4. Optional: Click Email, Received, Opened or Clicked to sort the columns in ascending or descending order.
5. Optional: Click Download Data to export the report as a CSV file.
6. Optional: Click View newsletter to see the newsletter that was delivered.
7. Optional: Click Clone to duplicate the newsletter.
8. Click Close to close the report.