Restore purged members

You can quickly restore a purged member if you know their email address, Member Id, and first or last name. Only purged members can be restored. You cannot restore members with other statuses such as Unsubscribed or Undeliverable.

  1. Open the Community app and click Community > Members at the top of the page.
  2. Create a filter condition to find the member(s) you want to purge.
    1. Click Select status > Purged.
    2. Optional: Search for a member using their name, email, or ID .
      Option Description
      System variable
      1. Click Email, and select one of the following options:
        • Email: Searches for the value of the email variable.

          You can search by all or part of the email address.

        • Name: Searches for the value of the firstname or lastname variable.
        • Member ID: Searches for the value of the memberid variable.

          You must provide the entire Member ID.

      2. Type the member value in the search field.
      Community From the Select community list, select a community from the list.

      This option applies to customers with multiple communities.

      Member group
      1. Select Member Group.
      2. Select a member group from the list.
    3. Click Apply Filters to view the members who meet your criteria.
      Tip:
      • Click Email, Date Joined, Community, or Status to sort the list in ascending or descending order.
      • Use the Show # per page menu, to show 10, 25, 50 or 100 members on one page.
      • Use the paging controls at the bottom of the list to navigate to a different page.
      Note: Unknown appears in the Name column when the system variable does not contain a value. For more information, see FAQ: First and last name system variables for upgraded customers.
  3. Select the member(s) and click Restore.
  4. In the Purge members dialog that appears, click Yes.