Create an Appointment Booking question

Invite participants to book an appointment with you. This question type leverages the power of Calendly to create and manage appointments across different time zones, track participation, and integrate with Outlook and Google calendars.

Prerequisites:

To use this question type, you must:

  • Have a Calendly account.

  • In Calendly, on the Event Types page, click Copy Link for the event type you want.

Note:
  • A survey can have multiple Appointment Booking questions. However, there can only be one Appointment Booking question per survey page.
  • Because Calendly has no test mode, any appointments that you confirm while previewing the survey are considered real. You should clean up test appointments in Calendly before distributing the survey.
  • Calendly does not support the same languages as Community. Refer to Calendly's documentation for a list of supported languages and instructions on localizing the appointment booking interface.
  • To remove the "Powered by Calendly" branding from the question, you must have Calendly Premium or Pro.
  • The Appointment Booking question type does not support Calendly events created as meeting polls.
Example

Sample modern view:

Sample classic desktop view:

Sample classic mobile view:

  1. From the Survey Builder Toolbox, under Questions, do one of the following:
    • Drag the Appointment Booking question to the Table of Contents.
    • Click the Appointment Booking question.
  2. In the Table of Contents, click the Appointment Booking question.
    Result: The Edit Pane appears.
  3. Optional: Edit the Question name.

    Question names:

    • Should be unique.
    • Can contain symbols and all alphanumeric characters.
    • Are not displayed to participants.
  4. In the Question text field, enter the question text.
    Note: The recommended character limit is 2500.
  5. Paste the Calendly event link you copied earlier.
  6. Once you have authored your question, you can also:
  7. Optional: To preview the question in desktop or mobile view, in the Edit Pane, click Preview.
    Result: A preview of your survey appears, starting with the selected question.
    Note: Preview in mobile view simulates the mobile experience. For best results, preview your question on a mobile device.