Insert variables in your distribution email

Variables are useful for mail merges. They help you create and send emails more efficiently, and they prevent errors caused by manual entry.

When you use a variable, a code phrase is inserted into the email which acts as a placeholder for recipient-specific values.

Note: You cannot insert variables in the email subject line.
Click Insert Variable, and select a variable to insert in the email.
Table 1. All activity types
Variable Description Code phrase
Activity Link with Text

Lets you insert the activity link hidden behind some text. You can edit the default link text (Click here to start) by clicking Source in the editor toolbar and switching to HTML view.

Tip: Alternately, you can type the link text you want first, and then turn it into a URL with [%ActivityLink%]. For more information, see Insert the ActivityLink pipe as a URL with text.

Code phrase:

<a href="[%ActivityLink%]">Click here to start</a>

Recipients' view:

Click here to start

Activity Link

Lets you insert the full activity link.

Variable:

[%ActivityLink%]

Recipients' view:

https://vccommunitypanel.sit.vcilabs.com:80/c/a/6VkMpVCexf876ae5vBkjA4

Activity Link with Variables

Lets you append profile variables to activity links and URLs. For more information, see Append member IDs or profile variables to the ActivityLink pipe.

Note:
  • For information about appending answer values to a link, see Append answer values to the ActivityLink pipe.
  • When members access an activity from the portal, the link does not display appended profile values.
  • Members may experience issues while accessing an external activity from the portal, if the external activity is configured to expect the appended values.
Append Variable to URL

Member Facing Activity Name

The member-facing activity name that you specified while creating the invitation.

Code phrase:

[%MemberFacingActivityName%]

Recipients' view:

Customer Satisfaction Survey

Email

The email address of the recipient.

Code phrase:

[%Email%]

Recipients' view:

bob.smith@example.com

Community Name

The name of the community.

Code phrase:

[%CommunityName%]

Recipients' view:

Acme Shoes Community

Support Email

The email address for support, as specified in Settings > Technical Config.

Code phrase:

[%TechSupportEmail%]

Recipients' view:

support@example.com

Support Link The URL for support, as specified in Settings > Technical Config. If Support Link has not been set, Support Email is used instead.

Code phrase:

[%SupportLink%]

Recipients' view:

http://example.com/support

Terms and Conditions Link The URL for the terms and conditions, as specified in Settings > Technical Config.

Code phrase:

[%TermsConditionsLink%]

Recipients' view:

http://example.com/termsconditions

Privacy Policy The URL for the privacy policy, as specified in Settings > Technical Config.

Code phrase:

[%PrivacyPolicyLink%]

Recipients' view:

http://example.com/privacy

Request Removal Link

The link through which someone can request removal (or unsubscribe).

Code phrase:

To unsubscribe please <a href="[%RequestRemovalLink%]">click here</a>.

Recipients' view:

To unsubscribe please click here.

Table 2. Scheduled video discussions
Variable Description Code phrase
Event Name Available in all schedule invitations and reminders and interview communications. The event name as specified on the Scheduling tab in the Event Name field.

Code phrase:

[%EventName%]

Recipients' view:

Pet Food Packaging Discussion

Interview Date Available in interview communications. The scheduled date that the participant chose. The value is displayed in the participant's chosen time zone.

Code phrase:

[%InterviewDate%]

Recipients' view:

Friday, April 26, 2024

Interview Time Available in interview communications. The scheduled time that the participant chose. The value is displayed in the participant's chosen time zone.

Code phrase:

[%InterviewTime%]

Recipients' view:

4:30 PM UTC - 5:30 PM UTC

Schedule Link Available in interview communications. The link to the scheduling page where the participant can view or change their interview date and time.

Code phrase:

[%ScheduleLink%]

Recipients' view:

https://vcsupport8.na2.vcsurveys.com/alhs/scheduling/NTAzYTNiZTctOTMyOC00NmRkLWFlYjgtYjE3MDAxMWNkNDU5/ODc2NmFmZmQtYTJhZC00ZGJiLWI5ZDgtYjE3MDAxMWNlYmM2

Tip:
  • You can type [%FirstName%] and [%LastName%] if you want to insert recipients' first or last names, respectively. If the first or last name values do not exist, [%FirstName%] and [%LastName%] will be replaced by empty spaces.
  • To insert any profile variable, type [%ProfileVariableName%], where ProfileVariableName is the exact name of the profile variable as it appears in the application. For example: [%country%]