Reporting on unmoderated usability test results

Learn more about viewing unmoderated usabiity test recordings and data.

You can view your results in Monitor and modern reporting. Monitor displays up-to-date participation data as responses are coming in. In modern reporting though, it may take a while for recordings to become available depending on the length and complexity of the activity.

1. To view participation data, click Monitor.
2. Recording actions and Usability Task questions are listed as part of the survey path. Completion, skip, and stop point information is displayed for each of them.
3. To view response data, click Report.
4. Under Modern Reporting, click Get Started.
5. Create a new modern report or open an existing one.

6. Scroll down to the Recording action's tile.

   Here you can see how many responses were received, as well as a list of all responses. For each response, the following information is displayed:

   • Respondent
   • Responded Date
   • Total Duration (Mins)
   
7. Click Watch Recording.

8. The Watch Recording page displays the video recording on the left side. Camera footage of the participant's face appears beside the screen recording.

   
   Tip:

   Watch for facial expressions, non-verbal reactions, and other body language cues as you replay the footage. These are rich context clues that complement the screen recording and audio.

9. Use the controls in the video player to:
   • Rewind
   • Fast forward
   • Adjust volume
   • Download the recording
   • Adjust the playback speed
   • Enter and exit fullscreen mode
   
10. In the Transcript section, use the search field to look for key terms in the recording's audio transcript.
11. Alternately, click the timestamp next to something in the transcript. This will cause the video to skip to that exact moment.
12. When you are finished, click Exit Recording.

13. Now let's look at what else is in the modern report.

    Scroll to the Usability Task question tile.

    On the Crosstabs tab, you can see:

    • A summary view of the task success question responses
    • The average task duration in minutes
      Tip:

      How is task duration calculated?

      Task duration starts when participants click Open in new tab, and ends when they answer the task success question. If the task success question isn't shown, task duration ends when participants click Next.

    
14. Clicking Recordings in the Usability Task question's tile will take you to a list of responses similar to the one in the Recording action's tile.

15. Use the Recording action or Usability Task question to build filter conditions.

    For the Recording action, you can use:

    • Duration
    • End Date
    • Start Date

    For the Usability Task question, you can use:

    • Success
    • Start Date
    • Duration
    • End Date