BHN Rewards

Use the BHN Rewards points integration to incentivize and reward member participation.

Through BHN Rewards, members accumulate points for completing activities, which they can redeem for rewards. Once a member reaches the redemption amount of points defined in your BHN Rewards account, they will automatically receive a reward and their point balance will be debited accordingly. This topic explains what the integration workflow looks like.

Note: You must have a BHN Rewards account to use this integration. Depending on the amount you spend on your incentives plan, you may incur additional charges from BHN Rewards to maintain this account. If you want more information about BHN Rewards plans or want to set up an account, please email alida@rybbon.net.

Step 1: Configure BHN Rewards for the integration

Complete the following steps to ensure that BHN Rewards is configured to work seamlessly with the integration:

  1. Configure your BHN Rewards campaigns.
  2. In the Points to Reward Redemption section, ensure that Automatically send rewards to contacts per my rule is set to Yes.
  3. Configure the Reward Redemption Rule:
    • Set the Reward Redemption Rule to the number of points at which you want members to automatically earn their reward.
    • Add a Country Rule to associate each contact country with a campaign. Community will notify BHN Rewards with the country each time a member earns points.
  4. In the Points section, configure and customize the automated email sent directly from BHN Rewards when members earn points. It's helpful for members if you customize the email to include the members's recent point assignment, their new balance, and the number of points they need to accumulate to earn their reward.
  5. Once a member reaches the auto-redemption amount, they will receive an email from BHN Rewards with instructions to collect the reward. You can configure and customize the email sent for each individual BHN Rewards campaign.

Step 2: Install the BHN Rewards integration from the App Center.

During the installation process, you will be prompted to enter the Client ID and Client Secret associated with your organization's BHN Rewards account and the maximum points per complete for each community. For more information, see Generate your access key in BHN Rewards and Integrate BHN Rewards.

Step 3: Assign points for eligible activities.

After the integration installs successfully, whenever you are creating an invitation for an eligible activity, you will see a Incentives tab on the right-hand side. The following activity types are eligible for rewards:

  • Surveys (created from blank, not based on an Activity Library template)
  • Power surveys

Additionally, the invitation must be:

  • An email invitation or hub invitation.
  • Intended for a community that has a BHN Rewards program associated with it.

Use this tab to specify the points invitation recipients will receive upon completing the activity. Any member who completes an activity through such an invitation will earn the assigned point value. For more information, see Assign points for activity completion.

Step 4: Members complete the incentivized activity.

After completing the activity, members are assigned points. If they have accumulated enough points to earn a reward, they will receive an email notification from BHN Rewards. They must click the link in the email to claim their reward. The reward will be of the type configured for the community, and in the amount configured for the invitation.

Step 5: Monitor the payouts for incentivized activities.

View statistics for all incentivized activities, and export the data for analysis outside of the application. For more information, see Activity rewards statistics.