Purge active members

Purging members is an important part of maintaining community health. For example, you may want to purge members who are not participating in activities as identified through the community profile metrics.

Create a filter condition to search for active members

You can only purge members with a status of Active and only 1000 active members can be purge at once on the Members page.

Prerequisites:

You must be an Admin user to perform this task.

Note: Purged members are removed from the Member Hub when the community data is synched at 10PM EST.

Purging a member from the Community does not remove any posts or comments a member may have contributed to the hub. To overwrite a member's personal information from the hub, request to have the Sensitive Data feature enabled. For more information, see Sensitive data.

  1. Open the Community app and click Community > Members at the top of the page.
  2. Create a filter condition to find the member(s) you want to purge.
    1. Click Select status > Active.
    2. Optional: Search for members who meet your criteria.
      Option Description
      System variable
      1. Click Email, and select one of the following options:
        • Email: Searches for the value of the email variable.

          You can search by all or part of the email address.

        • Name: Searches for the value of the firstname or lastname variable.
        • Member ID: Searches for the value of the memberid variable.

          You must provide the entire Member ID.

      2. Type the member value in the search field.
      Community From the Select community list, select a Community from the list.

      This option applies to customers with multiple communities.

      Member group
      1. Select Member Group.
      2. Select a member group from the list.
    3. Click Apply Filters to view the members who meet your criteria.
      Tip:
      • Click Email, Date Joined, Community, or Status to sort the list in ascending or descending order.
      • Use the Show # per page menu, to show 10, 25, 50 or 100 members on one page.
      • Use the paging controls at the bottom of the list to navigate to a different page.
      Note: Unknown appears in the Name column when the system variable does not contain a value. For more information, see FAQ: First and last name system variables for upgraded customers.
  3. Select the member(s), and click Purge.
  4. In the Purge members dialog that appears, click Yes.

Purge members using system upload

If you are purging more than 30 members at a time, or members from different groups, this is a faster and easier method.

  1. Prepare the CSV file.

    In the CSV file, include columns for Email, Community, and memberstatus, and set memberstatus to Purged.

  2. Open the Community app and click Community > Member Groups at the top of the page.
  3. On the Member Groups toolbar, click System Upload.
  4. Click Choose File, select a CSV file to import, and click Open.
    Result: The CSV file name appears.
  5. Click Upload.